Customer Service Rocks

Last year I bought two electric toothbrushes--one for George, and one for me. It was not the first electric toothbrush I had had, or used, since my father has been buying them since they first came out. George had also had one before too. My new toothbrush was transparent fuscia, which I thought was really cool because I could somewhat see the parts inside.

After a few months, I began to notice some condensation on the inside of the toothbrush. I didn't really think anything of it at the time. For all I knew, that was what happened to all electric toothbrushes, except that they were white so I couldn't see the condensation inside. So I continued merrily brushing my teeth day and night.

Eventually, the condensation turned into mold, and now my toothbrush won't work anymore. The mold has somehow blocked the on/off switch. I asked George how his toothbrush was working, and if it had mold inside, since he has the same one as me, only in blue. He said his toothbrush was mold free and still working great, which led me to believe that mine was somehow defective. The only problem with returning it was that I did not keep the on-line order receipt, or any e-mails referring to it.

I decided to try anyways. The store where I purshased it from only keeps records of on-line purchases for a year, so they told me to call the company. I just did. And guess what?!?!? They are sending me a brand new toothbrush in the mail! I was totally not expecting such a quick resolution. I thought that, at the very least, I would have to send in my toothbrush, or that I would be SOL since I didn't have my proof of purchase anymore. But that is not the case. I am getting a new toothbrush! How cool is that?